Accessibility

Last updated: 3 September 2026

Our commitment

We want every patient to be able to find a phone number, understand a procedure, and book an appointment — whatever device they use and whatever assistive technology they rely on.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That's the standard most commonly referenced in the United States for accessible websites.

What we've built in

• Keyboard access. Every link, button, menu and form field can be reached and operated with a keyboard alone, and there's a visible outline showing where you are on the page.
• Screen readers. Pages use proper headings, landmarks and labels, so the structure is announced correctly rather than read as an undifferentiated block.
• A skip link. The first thing a keyboard user reaches is a link that jumps straight past the menu to the main content.
• Colour contrast. Text is set against backgrounds that meet the contrast ratios in the guidelines.
• Text that scales. You can zoom to 200% or increase your browser's text size without the layout breaking or content disappearing.
• Descriptive alt text on images that carry meaning, and none on images that are purely decorative, so screen readers don't read out noise.
• Reduced motion. If your device is set to reduce motion, the background video on the home page does not play.
• Touch targets. Buttons and links are sized to be tapped comfortably on a phone.
• Labelled forms. Every field has a visible label and clear error messages, not just placeholder text.

Where we know there are limits

We'd rather say this plainly than claim perfection:

• Embedded maps. The Google Maps embeds on our location pages are built by Google, and we can't change how accessible they are. Every map is accompanied by the full street address in plain text, and a directions link, so you never need to use the map itself.
• Video captions. Every video on this site carries English captions, turned on with the CC button in the player. They are currently generated automatically rather than written by a person, so a clinical term is occasionally transcribed wrongly. We are reviewing and correcting them. If a caption doesn't make sense, call us and we will tell you exactly what was said.
• The new patient PDF. Our registration form is a PDF that may not read well with a screen reader. Call any office and we will take your details over the phone or post you a paper copy instead.

Tell us if something isn't working

If you hit a barrier on this site — anything at all — please tell us. It's the fastest way for it to get fixed, and we'll also help you get what you needed straight away.

• Phone: 509-783-5722, Monday to Friday, 7am – 3pm
• Fax: 509-735-2822
• In person: any of our three offices

Tell us what page you were on and what happened. We aim to respond within three business days.

Accessibility at our offices

If you have needs we should know about before your visit — wheelchair access, a hearing loop, an interpreter, extra time, or a companion coming with you — please tell us when you book. It is much easier for us to plan for it in advance than to improvise on the day.